To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.
A day in the life of...
- Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
- Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
- Assign correct owners to customer request based on identified reasons
- Recording of customer feedback from all areas of O2C processes
- Capture Voice of Customer and external surveys to learn customer perception and expectation
- Provide basic technical solution and document requests by customer
What will make you successful
- 1 to 2 years of Customer service in similar market environment
- 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
- Operational experience in logistic functions (optional)
- Experience working in strong team environment and able to use problem solving skills.
- Excellent written and oral communication skills.
- Company: Nestlé Egypt
- Employment Type: Full-time
- Location: Cairo, Egypt