CIB Egypt Careers | Teller

CIB Egypt Careers | Teller

Job Description

To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

Job Responsibilities

Operational Functions

  • Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of  onsite ATM machines and reports any malfunctions for repairs and maintenance.
  • Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. 
  • Process all the cash counter transactions accurately in accordance with the set objectives.
  • Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.  
  • Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
  • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
  • Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
  • Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
  • Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
  • Check counterfeit currencies, checks and identities.
  • Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
  • Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
  • Deviations and exceptions reporting in branch monthly exception report in a timely manner

Job Requirements

  • Bachelor’s degree of commerce, business administration, accounting or  its equivalent 
  • (0-2) Years of experience
  • Good command of English and Arabic languages
  • Communication Skills
  • Problem Solving Skills
  • Service Oriented
  • Process Oriented
  • Adept in using basic software such as office, internet and e-mail

 Job Details

  • Company: CIB
  • Location: Giza,Egypt
  • Job Type: Full-time