HSBC Bank Jobs Egypt | Customer Service Executive

HSBC Bank Jobs Egypt | CSE - Contact Centre

Job Description

HSBC is currently recruiting for the role of Customer Service Executive - Collections - GSC.

Duties and Responsibilities

  • Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
  • Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
  • Processing customer payments, account adjustments and customer refunds where appropriate.
  • Resolve queries in a timely and satisfactory manner.
  • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
  • Facilitate and record escalations to the Collections Manager.
  • Perform against targets individually whilst contributing to the overall productivity of the team.

Job Requirements

  • Bachelor's degree 
  • Work experience not essential.
  • Ability to speak, understand and communicate in English fluently.
  • Ability to write business letters and reports.
  • Excellent conversational / telephone skills.
  • Ability to learn quickly, retain and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Flexibility to work in shifts.
  • Ability to build rapport with and relate to a wider range of people.
  • Good MS Office Skills (Excel, PowerPoint, Word)

Job Details

  • Company: HSBC
  • Employment Type: Full-time
  • Location : Cairo,Egypt