QNB Alahli Careers | Customer Service Representative

QNB Alahli Careers | Customer Service Representative

Job Description

Act as a primary contact point for QNBAA clients/nonclients.  Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information. 

Duties and Responsibilities

  • Handle all customer inquiries & requests. 
  • Identify and escalate issues to Team Leader.
  • Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes. 
  • Document all call information on the relevant systems.
  • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 
  • Determine customers’ needs and achieve customer satisfaction. 
  • Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes 
  • Suggest ideas to enhance the service level offered to the clients. 
  • Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….).  
  • Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible 
  • Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards. 

Job Requirements

  • Bachelor’s Degree in marketing, Business Administration or Commerce
  • 0-2 years of experience in the related field 
  • Handling Skills and Customer Oriented Attitude                                         
  • Excellent Interpersonal & selling skills 
  • High communication skills, especially verbal 
  • Ability to work under pressure & shifts basis 
  • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken

Job Details

Company: QNB Alahli
Employment Type: Full-time
Location: Egypt