QNB Alahli Careers | Customer Service Representative

QNB Alahli Careers | Customer Service Representative

Job Description

Act as a primary contact point for QNBAA clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.

Duties and Responsibilities

  • Handle all customer inquiries & requests.
  • Identify and escalate issues to Team Leader.
  • Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes.
  • Document all call information on the relevant systems.
  • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments.
  • Determine customers’ needs and achieve customer satisfaction.
  • Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes
  • Suggest ideas to enhance the service level offered to the clients.

Job Requirements

  • Bachelor’s Degree in marketing, Business Administration or Commerce
  • 0-2 years of experience in the related field
  • Handling Skills and Customer Oriented Attitude
  • Excellent Interpersonal & selling skills
  • High communication skills, especially verbal
  • Ability to work under pressure & shifts basis
  • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken

Job Details

Company: QNB Alahli
Employment Type: Full-time
Location: Egypt