Banque du Caire Jobs | Customer Service Officer

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Banque du Caire Jobs | Customer Service Officer

Job Description

To achieve financial/non-financial targets assigned by delivering superior customer service within the scope of policies & procedure laid down by the bank.

Job Responsibilities

  • Manage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.
  • Abiding to BDC Service standards at all times.
  • Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.
  • Ensure quality proposals to retail credit department to minimize number of declined cases.
  • Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.
  • Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.
  • Adhere to branch process and report deviations to reach acceptable audit rating for the branch.
  • Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.
  • Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction
  • Ability to understand customer’s needs and provide appropriate solution and attention
  • Handle customers with different demographics.
  • Efficiently liaise/interact with internal stakeholder’s bank wide (call center, operations, etc.) to provide superior service to the customer.
  • Deal with unstructured and complex customer problems related to the bank (not restricted to his branch).
  • Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.
  • To interact with other operational and functional departments to resolve customer problems.
  • Assess the credit worthiness of the customer and process the request based on the eligibility for onward submission to the repetitive decision authority.
  • Maximize Cross selling Ratio.
  • Achieve assigned financial and non-financial targets in line with the bank policy.

Job Requirements

  • Bachelor degree from accredited university in (Commerce, Business Administration, Economics & Finance)
  • Presentable with good communication & negotiation skills
  • Strong command of English language

Job Details

  • Company: Banque du Caire
  • Employment Type: Full-time
  • Location : Cairo,Egypt


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Banque du Caire Jobs | Customer Service Officer
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