Banque du Caire Careers | Customer Service Officer

Banque du Caire Careers | Customer Service Officer

Job Description

To achieve financial/non-financial targets assigned by delivering superior customer service within the scope of policies & procedure laid down by the bank.

Duties and Responsibilities

  • Manage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.
  • Abiding to BDC Service standards at all times.
  • Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.
  • Ensure quality proposals to retail credit department to minimize number of declined cases.
  • Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.
  • Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.
  • Adhere to branch process and report deviations to reach acceptable audit rating for the branch.
  • Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.
  • Organizing his/her work layout and appearance to keep up bank image.
  • Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction
  • Ability to understand customer’s needs and provide appropriate solution and attention
  • Handle customers with different demographics.
  • Efficiently liaise/interact with internal stakeholder’s bank wide (call center, operations, etc.) to provide superior service to the customer.

Job Requirements

  • Bachelor degree from accredited university in (Commerce, Business Administration, Economics & Finance) graduation year 2019,2020,2021 and 2022.
  • Presentable with good communication &negotiation skills.
  • Strong command of English language.

Job Details

Company: Banque du Caire
Employment Type: Full-time
Location: Cairo, Egypt