Jumia Egypt Careers | Vendor Service Associate (Outsourced)

Jumia Egypt Careers | Vendor Service Associate (Outsourced)

Duties and Responsibilities

  • Handle vendors' cases and interactions with providing support through different channels
  • Perform as functional bridge amongst vendors and coordinate with internal stakeholders
  • Provide accurate and complete responses to vendor inquiries and document all interactions
  • Facilitate the resolution of escalated vendor-related issues
  • Identify improvement areas and perform closely with all internal stakeholders to prepare solutions 
  • Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
  • Maintain a high level of quality, vendor satisfaction and first call/contact resolution
  • Ensure Service Level Agreements (SLA) with vendors are in place for different services.
  • Educate vendors about the processes, SLAs and the best practices to be followed. 

Benefits and Offers

  • A unique experience in an entrepreneurial, yet structured environment 
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

Job Requirements

  • Excellent writing command and typing speed for both Arabic and English
  • BA/BS degree with experience in Customer/Vendor Service or similar CS role
  • Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
  • Excellent written and verbal communication skills
  • Detail oriented with the ability to multitask and stay organized
  • Can work under pressure and solve complex issues
  • Proficient in Microsoft Office - Excel, Word skills required 

Job Details

  • Company: Jumia Egypt
  • Employment Type: Full-time
  • Location : Cairo,Egypt