CIB Egypt Careers | Contact Center Operations Agent

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CIB Egypt Careers | Contact Center Operations Agent

Job Description

To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.

Duties and Responsibilities 

  • Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. 
  • Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
  • Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
  • Liaise with other departments to ensure proper closure of pending customers inquires/requests. 
  • Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
  • Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

Job Requirements






  • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
  • 0 – 1 years of experience
  • Excellent command of English and Arabic languages
  • Proficient user of MS Office
  • Reliable, energetic and cooperative
  • Excellent communication skills


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CIB Egypt Careers | Contact Center Operations Agent
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