Credit Agricole Careers | Call Center

Credit Agricole Careers | Call Center

Job Description

  • The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
  • Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
  • Decreasing the ratio of CAE clients' complaints

Duties and Responsibilities

  • Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
  • Handles the clients' complaints & act on decrease its ratio
  • Meets Call Center KPI's
  • Achieves the monthly benchmark [calls monitoring/CRM]
  • Applies customer service policy & online help to the callers
  • Achieves the assigned targets
  • Applies compliance & Bank Policy

Job Details

Company: Credit Agricole
Employment Type: Full-time
Location: Dokki,Giza