Credit Agricole Careers | Call Center

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Credit Agricole Careers | Call Center

Job Description

  • The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
  • Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
  • Decreasing the ratio of CAE clients' complaints

Duties and Responsibilities

  • Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
  • Handles the clients' complaints & act on decrease its ratio
  • Meets Call Center KPI's
  • Achieves the monthly benchmark [calls monitoring/CRM]
  • Applies customer service policy & online help to the callers
  • Achieves the assigned targets
  • Applies compliance & Bank Policy

Job Details

  • Company: Credit Agricole
  • Employment Type: Full-time
  • Location : Dokki,Giza

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Credit Agricole Careers | Call Center
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