PepsiCo Egypt Careers | HR Associate

PepsiCo Egypt Careers | HR Associate

Duties and Responsibilities

  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  • Identify service delivery and process improvement opportunities in the assigned process.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

Job Requirements

  • Strong communication skills.
  • Demonstrated track record of strong service delivery.
  • Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
  • Excellent Microsoft Excel knowledge.
  • Process management and continuous improvement with a focus on optimization and productivity.
  • Very good English language skills.

Job Details

Company: PepsiCo 
Employment Type: Full-time
Location:  New Cairo, Egypt