Orange Egypt Jobs | Sr. Specialist, Call Center - Triple Play, Customer Care

Orange Egypt Jobs | Sr. Specialist, Call Center - Triple Play, Customer Care

Job Description

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls or mails in order to fulfill their requirements within the quality standards of the company and departmental objectives to maintain company image.

Duties and Responsibilities

  • Receive incoming calls for Orange Triple play and El Gouna on 01223200725 (cafes), 01223200726 (El Gouna), and 01223200727 (Triple play).
  • Interface directly with customers to figure out the confronted problems in order to resolve it.
  • Send customers problem to the concerned party and follow up in order to solve it in the predetermined service level.
  • Initiate tickets on CRM for all handled case.
  • Report escalated issues to management team in order to minimize customer downtime.
  • Monitor Orange Triple play customers and Initiate outgoing calls for lines that are physically down in order to solve their problems.
  • Initiate outgoing calls for Triple play customers in order to inform them about the problem updates to confirm the problem resolution.
  • Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.
  • Handle the received e-mails on and

Job Requirements

  • Bachelor degree from a recognized university.
  • 0 - 2 years of experience in the same function.
  • Must be graduated
  • Presentable
  • Very good English and Arabic both spoken and written.
  • Good computer skills.
  • Good knowledge of network.
  • Good communication skills.
  • Customer oriented.
  • Maximum age is 28

Job Details

  • Rotational Shift basis 8 hours including 1 hour break
  • Males: work on night shifts
  • Females: Maximum till 10 PM during winter and till 11 PM during summer
  • Days Off: 2 consecutive days, excluding the weekends.
  • Accepted candidates will attend an induction (training before login).