Internship Description
S/he will help building, tracking and managing the customer promise charter and delivery experience satisfaction for Jumia Food to deliver a superior customer experience and create obsession on promise compliance within the team.
Benefits and Offers
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Duties and Responsibilities
- Manage and improve all aspects of customer promise:
- Provide support on development and implementation of proactive plans to enhance the customer’s experience on promises made by Jumia
- Support on monitoring and improving all lead-times and SLAs for consistency and accuracy
- Continuously help to improve the promise guidelines and the service recovery process
- Contribute on daily performance steering and Root Cause Analysis
Internship Requirements
- An ideal candidate would experience on CXP projects or business operations
- Top Business / Engineering Schools and Universities
- Proficiency in MS Office and Excel
- Minimum BSC degree in any field
- Strong written, verbal, analytical and interpersonal skills required.
- Must display maturity and a high level of professionalism.
- Demonstrates acceptance of responsibility, shows pride in work performed,
- demonstrates flexibility and acceptance of assignments and schedules.
- Maintains professional behavior and appearance. Exhibits dependability.
Internship Details
Company: Jumia
Employment Type: Internship
Location: Egypt
Employment Type: Internship
Location: Egypt