Jumia Egypt Internship | Customer Operations

Internship Description 

S/he will help  building, tracking and managing the customer promise charter and delivery experience satisfaction for Jumia Food to deliver a superior customer experience and create obsession on promise compliance within the team.

Benefits and Offers

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

Duties and Responsibilities

• Manage and improve all aspects of customer promise:
• Provide support on development and implementation of proactive plans to enhance the customer’s experience on promises made by Jumia
• Support on monitoring and improving all lead-times and SLAs for consistency and accuracy
• Continuously help to improve the promise guidelines and the service recovery process
• Contribute on daily performance steering and Root Cause Analysis

Internship Requirements

• An ideal candidate would experience on CXP projects or business operations
• Top Business / Engineering Schools and Universities
• Proficiency in MS Office and Excel 
• Minimum BSC degree in any field
• Strong written, verbal, analytical and interpersonal skills required. 
• Must display maturity and a high level of professionalism. 
• Demonstrates acceptance of responsibility, shows pride in work performed, 
• demonstrates flexibility and acceptance of assignments and schedules. 
• Maintains professional behavior and appearance. Exhibits dependability.

Internship Details

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