Jumia Egypt Internship | Customer Operations

Jumia Egypt Internship | Customer Operations

Internship Description 

S/he will help  building, tracking and managing the customer promise charter and delivery experience satisfaction for Jumia Food to deliver a superior customer experience and create obsession on promise compliance within the team.

Benefits and Offers

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

Duties and Responsibilities

  • Manage and improve all aspects of customer promise:
  • Provide support on development and implementation of proactive plans to enhance the customer’s experience on promises made by Jumia
  • Support on monitoring and improving all lead-times and SLAs for consistency and accuracy
  • Continuously help to improve the promise guidelines and the service recovery process
  • Contribute on daily performance steering and Root Cause Analysis

Internship Requirements

  • An ideal candidate would experience on CXP projects or business operations
  • Top Business / Engineering Schools and Universities
  • Proficiency in MS Office and Excel 
  • Minimum BSC degree in any field
  • Strong written, verbal, analytical and interpersonal skills required. 
  • Must display maturity and a high level of professionalism. 
  • Demonstrates acceptance of responsibility, shows pride in work performed, 
  • demonstrates flexibility and acceptance of assignments and schedules. 
  • Maintains professional behavior and appearance. Exhibits dependability.

Internship Details

Company: Jumia
Employment Type: Internship
Location: Egypt