Internship Description
Early Career Trainee Service Delivery will be responsible for driving service delivery processes to ensure customer satisfaction, problem resolution and operation excellence across North East Africa
Duties and Responsibilities
- Driving operational excellence on the service delivery processes under responsibility, focused on customer needs, process standards, quality and productivity
- Being part of SMax deployment team, supporting transition, working on data validation, clean up and loading
- Driving data analysis and business case development for key projects
- Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
- Monitoring and reporting Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on daily basis
- Ensuring compliance to quality and regulatory requirements
Internship Requirements
- Bachelor’s Degree in Engineering or Finance related
- Up to 2 years of experience in the field
- Strong analytical and quantitative skills
- Experience on statistical and/or data management tools
- Proven ability to meet deadlines in a fast-paced changing environment
- Ability to work independently with minimum direction
- Excellent planning, prioritization and organizational skills
- Excellent interpersonal and verbal & written communication skills
- Demonstrated collaboration, negotiation and conflict resolution skills
- Analytical, problem solving & root-cause analysis skills
- Proficient in English
Internship Details
Company: General Electric
Employment Type: Internship
Fixed-Term Contract: 24 Months
Target Start Date: November 2022
Location: Cairo, Egypt
Employment Type: Internship
Fixed-Term Contract: 24 Months
Target Start Date: November 2022
Location: Cairo, Egypt