Coca-Cola Careers | Customer Accounts Specialist

Coca-Cola Careers | Customer Accounts Specialist

Job Description

Customer Engagement & Account Management

  • Collaborate with the Business Unit and customers to ensure that plant supply is guaranteed on-time in full and costs are optimised
  • Conduct segmentation analysis and use output to develop engagement plans appropriate to the customer
  • Seek frequent feedback from our bottling partners as part of the CPS continuous improvement mind-set and use tools like the opinion survey, feedback forms and customer facing metrics including OTIF results to deliver world class levels of customer service
  • Gather & analyse forecast information engage & collaborate with bottling partners to validate and improve plant forecast accuracy
  • Align on the plant forecast with the Business Unit Finance managers, provide data to underscore deviations in expectations and incorporate their knowledge as required
  • Monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer
  • Work closely with stakeholders in developing mitigating actions against potential stock obsolescence and to ensure all avenues are exhausted to eliminate exposure on plant finished goods and ingredient where appropriate

Job Requirements

  • 0-2 years’ experience in Customer service, supply-chain function.
  • University/Bachelor degree in a Logistics / Supply Chain or Business Adminstration.
  • Other qualifications may be considered if supported by appropriate work experience
  • SAP S&D Module
  • Empowered and self-starter as manager can be remotely located
  • Commercial, technical & financial knowledge.
  • Presentation skills (face to face and virtual)
  • Supply chain and logistics knowledge
  • Ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)

Job Details

Company: Coca-Cola
Employment Type: Full-time
Location: Cairo,Egypt