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Available jobs ( Direct Sales - Customer Service Manager ) at ABC Bank Egypt

Job Description (Direct Sales)

ABC Bank Egypt is seeking to recruit a Direct Sales who will be responsible for attracting new customers

through selling bank's retail and liability products

Job Responsibilities 

  • Achieving Products Monthly & annual targets.
  • Creating new sales channels and generating new leads for self by networking with prospective customers.
  • Participate in preparing the Products sales and marketing plan and liaising with involved parties to implement them.
  • Follow up with potential clients to propose new offers, ask for pending documents, answer inquiries …..etc.
  • Work as a part of an agile sales team to meet and exceed targets set by the Division
  • Make sufficient yet excellent phone calls to prospects
  • Maximize a sales opportunity by up-selling and cross-selling 
  • Expected to learn our tools to a high standard, and through depth of knowledge and natural curiosity, maximize opportunities

Job Requirements

  • High level of communication skills
  • Good Marketing & Selling skills
  • Problem solver, accurate and can work under pressure
  • 1-3 years of experience
  • Very good English & Arabic Language .
  • High computer skills
  • Bachelor Degree
  • Presentable, Very Good communication skills

How to Apply

To apply for this position, please email an updated CV to email below 


Please mention the position title in email subject

 note only shortlisted candidates will be contacted

Job Description (Customer Service Manager)

ABC Bank Egypt is seeking to recruit a Customer Service Manager who will be responsible for Receiving walking clients, handling all clients’ instructions in order to direct them to the right channel.
  • Following up all operation transaction procedures on existing clients.
  • Performing the maker function for all customer service required maintenance.
  • Attracting new customers through selling bank's retail and liability products.
  • Setting t new marketing plans in accordance with the branch manager
  • Controlling the entire department's functions & work flow.
  • Ensure following the compliance rules & CBE regulations

Job Responsibilities 

    • Welcome customers to obtain information and explain available services.
    • Answer Customer inquiries and correct errors.
    • Solve client’s problems within his/ her responsibility
    • Handle customer's complaints.
    • Review all data processed by the department staff.
    • Arrange monthly & annual plan in coordination with the branch manager to execute outdoor calls upon listed and unlisted companies to attract new customers.
    • Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.
    • Prepare continuous surveys about the customer needs and the other products in the market to be presented to the higher level for action.
    • Follow up cases presented to the card centre and other concerned parties to monitor approved / rejected cases and time span.
    • Responsible for client's safe boxes keys to ensure security
    • Coordinate with the Branch Manager in order to implement the updated information about target market, required documents, criteria, charges.
    • Prepare Daily / Monthly reports such as credit card monthly report, total accounts monthly report to submit to the Branch Manager and the to measure achievements and pending cases in order to tackle decisions.
    • Responsible for achieving & delivering his/her present targets at end of year.
    • Responsible for increasing branch cliental base by conducting in / out door calls to potential clients.
    • Ensure handling and covering al customer service requirements to ensure services Excellency.
    • Responsible of the Customer Service Area, acting as a preparer to key-in data needed to the system.
    • Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies. .

    Job Context

    Problem Solving
    1. Problems that may arise during the daily work in personal loans, ATM's, current accounts.
    Decision Making Authority & Responsibilities
    1. Within the normal limits stated in the manual / credit policy, refers to the Branch Manager in risky decisions or transactions that was not done before.
    2. Evaluate the fellow colleagues and prepare their annual performance appraisal in accordance with the Branch Manager.

    Job Requirements

    • Bachelor Degree in Accounting, Economics, Business Administration.
    • Very Good command of Microsoft office.
    • Very Good command of English & Arabic languages.
    • Presentable, Very Good communication skills.
    • Marketing & Selling skills
    • Problem solver, accurate and can work under pressure
    • 5-6 years of experience
    • Leadership Personality

    Job Details


    Reporting line Reports to Branch Manager 

    Direct Reporters 1-2 Customer Service employees

    Working Hours :8-5 

    Job Location : Cairo

    How to Apply

    To apply for this position, please email an updated CV to email below


    Please mention the position title in email subject

    note only shortlisted candidates will be contacted
    ABC Bank Careers | وظائف بنك المؤسسة العربية
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