About the Internship
Customer Success Account Manager Intern
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.
Account Executive Intern
As an Account executive, you are the main connection point between Microsoft and our customers. You provide strategic business leadership partnering with leaders in your customers' organizations to align their business transformation agenda with digital solutions that can help them better engage customers, optimize operations, transform products and shift their business models. Account Executive roles are an incredible opportunity to learn, experience and ultimately drive all aspects of the client relationship, sales pursuit, and customer success lifecycles
Day-to-day you'll build and maintain key account relationships while driving a two-side business plan with your customers across Technical and Business agendas, respectively. To drive your customers' digital transformation, you will need to become an expert on their respective industry. Your customers will call on you to connect them to the full breadth of Microsoft's assets including supporting sales disciplines, consulting, support, product groups, and executives to advance their digital transformation agenda.
- Pursuing either a bachelor’s degree or master’s degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
- Excellent communication skills and strong writing and presentation skills
- Ability to manage executive relationships, both internally and with customers, to create business transformation
- Excellent communication skills and customer skills desired
- Passion for technology, both consumer and enterprise
- English language and local language fluency for all roles
- Full unrestricted work authorization for your chosen location