ABK Egypt Careers | Relationship Officer

ABK Egypt Careers | Relationship Officer

Job Description

Deliver high quality service to customers through providing banking service

Job Responsibilities 

  • Sales Achieve sales targets covering all required banking products as per branch business objectives.
  • Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
  • Products Explain products and services to customers in order to achieve sales
  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority
  • Customer requests Process requests from existing and new customers and provide them with excellent service

  • Customer administration Send, receive and file confirmations and ensure transfers are properly processed
  • Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  • Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

 Job Requirements

  • Bachelor's Degree or equivalent certification/experience
  • From 0 to 4 years of banking experience

Competencies & Skills
  • Customer Centric
  • Effective Communication
  • Professional Ethics
  • Result Focus

Location: Smart Village Branch (EGY43), Egypt