Mashreq Bank Careers | Customer Service Officer

Mashreq Bank Careers | Customer Service Officer

Job Description

Mashreq Bank is hiring Customer Service Officer, Inbound Call Center, To delight internal and external customers over the telephone.

Duties and Responsibilities

  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

Job Requirements

  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.

Job Details

Company: Mashreq Bank
Employment Type: Full-time
Location: Cairo, Egypt