British Council Careers | Customer Service and Sales Officer

British Council Careers | Customer Service and Sales Officer

Job Description

The overall objective of a Teaching Centre Customer Service and Sales Officer is to secure excellent sales results (from new and existing students) to assist the Teaching Centre to meet or exceed its sales targets. The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).

Job Requirements

About You (essential requirements for the role):
  • English at Proficiency Level B2
  • Higher Diploma and/or equivalent professional experience
  • Comprehensive, proven experience as a customer service and sales executive
  • Thorough understanding of marketing and negotiating techniques
  • Fast learner and passion for customer service and sales
  • Self-motivated with a results-driven approach
  • Self-motivated and target focused
  • Resilience
  • Strong communication skills – including both verbal and written
  • The ability to influence and negotiate with others
  • Commercial awareness
  • Problem solving 
  • Competent IT skills
  • Numerical skills

Desirable requirements for the role

  • Customer Service Professional Qualification
  • Relevant qualification or training undertaken in Sales
  • Hands-on experience with CRM software is a plus

Job Details

Company: British Council
Employment Type: Full-time
Salary: 7709.87 EGP
Location: Agouza - City Stars - Nile University