ADIB Bank Careers | Payroll Sales Officer

ADIB Bank Careers | Payroll Sales Officer

Job Description

  • To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
  • Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.
  • Targeting New Payroll Companies and proceed with contracts & Accounts singing and ensure they comply with the ADIB’s regulations and procedures.
  • Maintain contact with key potential clients & to have visits to these customers on quarterly basis.
  • Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
  • Propose Payroll full benefits to achieve new payroll contracts & sales of ADIB’s Assets and Cards products and services.
  • Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
  • increase assets and cards penetration ratios on companies’ portfolios in line with sales plans and budgets.
  • Will be the company focal point “Account manager “at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
  • Handle issues raised by companies as part of relationship management.
  • Answer queries about ADIB`s products & services and provide client reassurance & consultations.
  • Provide the relevant Corporate Sales Manager & Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor’s activities for possible enhancements.
  • Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
  • Provide proper software to new payroll companies’ responsible person and give professional training on the usage of this software.
  • Follow up DCs production and delivery.
  • Interface with risk to finalize all assets and cards pending TIAs
  • Interface with AMC to handle payroll operations (upload signatures, files review, etc…) and manage remote payroll signing with branches.
  • interface with risk team to finalize accounts coding.

Job Requirements

  • University/College Degree
  • Payroll Officer: Minimum 1 years banking experience
  • Payroll Senior Officer: Minimum 2 years banking experience
  • Payroll Direct sales or Branches network experience
  • Handling partner relationships with external parties.

Job Details

Company: ADIB Bank
Employment Type: Full-time
Location: Cairo,Egypt