Arab African International Bank Careers | Customer Relationship Officer

Arab African International Bank Careers | Customer Relationship Officer

Job Description

  • Delivers exceptional retail business performance and attracts potential customers through excellent customer servicing, service cash, query resolution, operational standards, lead generation, and transactional processing in a branch.
  • Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
  • Open all types of accounts (current, savings, time deposit, saving certificates).
  • Own and handle customer queries by taking ownership and responding in a timely manner.
  • Handle transactions of large amounts according to his higher authorization limits and longer experience.
  • Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
  • Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
  • Achieves sales targets in both liabilities & assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
  • Assist customers with replacing lost or stolen credit, prepaid or debit cards.
  • Cross-sell AAIB products and services based on customer needs in accordance with the bank’s program standards.
  • Finish any assigned required tasks and replaces any other Customer Relationship Officer when needed.
  • Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.

Job Requirements

  • Very good command of English & Arabic Language
  • Good solution oriented & client focused
  • Knowledge of all bank’s related products & services
  • Excellent interpersonal and communication skills
  • Keeping up to date with industry and regulatory changes and professional standards

Job Details

Company: Arab African International Bank
Employment Type: Full-time
Location: Cairo,Egypt