![Emirates NBD Careers | Customer Service Representative Emirates NBD Careers | Customer Service Representative](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9Q3aK5JHMP29EMwUuU5dsD_vh6Mh2ofcXwfoj6RH5WHLll-nqU_lN-aS6cnqBa0zUMPXUZc8Meuu7UkI4um_wxOxwyKkcJdwlpIiOYzVeLxnUintOjert3-w6mBnggs_oJ0QivrWL-4h6ga5554jPcWzh-PWYb2-FrarWM5h1BtXLI86vKpQ6roxnGLo/s16000-rw/20230920_071711_%D9%A0%D9%A0%D9%A0%D9%A0.png)
Job Description
- Respond to all customer communications professionally and accurately in line with the latest guidance.
- Identify customer needs through effective listening/questioning to help them achieve the best results.
- Respond to inquiries politely and educate customers regarding banking products and services.
- Be a role model for banks' digital services that drive usage at every opportunity.
- Use available support tools to solve problems, resolve queries, and remove impediments.
- Educating customers and answering customer inquiries related to online banking and general complaints.
- Complete accurate system notes and updates.
- When unable to resolve delicate service requests with first touch routing to appropriate departments.
- Providing accurate and accurate information to customers on difficult processes where required.
- Follow up on customer calls when necessary.
- Be a multi-tasker able to move positively between workloads when needed.
- Adhere to standard operating procedures while handling customer calls.
- Adherence to information security and data privacy policies
Job Details
Company: Emirates NBDEmployment Type: Full-time
Location: Cairo,Egypt
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