Emirates NBD Careers | Customer Service Representative

Emirates NBD Careers | Customer Service Representative

Job Description

  • Respond to all customer communications professionally and accurately in line with the latest guidance.
  • Identify customer needs through effective listening/questioning to help them achieve the best results.
  • Respond to inquiries politely and educate customers regarding banking products and services.
  • Be a role model for banks' digital services that drive usage at every opportunity.
  • Use available support tools to solve problems, resolve queries, and remove impediments.
  • Educating customers and answering customer inquiries related to online banking and general complaints.
  • Complete accurate system notes and updates.
  • When unable to resolve delicate service requests with first touch routing to appropriate departments.
  • Providing accurate and accurate information to customers on difficult processes where required.
  • Follow up on customer calls when necessary.
  • Be a multi-tasker able to move positively between workloads when needed.
  • Adhere to standard operating procedures while handling customer calls.
  • Adherence to information security and data privacy policies

Job Details

Company: Emirates NBD
Employment Type: Full-time
Location: Cairo,Egypt