- Respond to all customer communications professionally and accurately in line with the latest guidance.
- Identify customer needs through effective listening/questioning to help them achieve the best results.
- Respond to inquiries politely and educate customers regarding banking products and services.
- Be a role model for banks' digital services that drive usage at every opportunity.
- Use available support tools to solve problems, resolve queries, and remove impediments.
- Educating customers and answering customer inquiries related to online banking and general complaints.
- Complete accurate system notes and updates.
- When unable to resolve delicate service requests with first touch routing to appropriate departments.
- Providing accurate and accurate information to customers on difficult processes where required.
- Follow up on customer calls when necessary.
- Be a multi-tasker able to move positively between workloads when needed.
- Adhere to standard operating procedures while handling customer calls.
- Adherence to information security and data privacy policies
Job DetailsCompany: Emirates NBD
Employment Type: Full-time